All APIs · Customer Support
Customer Support APIs as MCP tools
Each API below becomes governed tools your AI agent can call — connect it to Claude, ChatGPT or a customer-facing VX agent, with scoped permissions, sandbox testing and audit logs.
- Chatwoot Conversations & Contacts — For support teams on Chatwoot: see how many conversations are open, read a thread, reply or leave a private note, assign it to an agent or …
- Dixa Conversations & Internal Notes — Which Dixa conversations are still open for this customer, and what did the team already say about them? Search the inbox with filters, rea…
- Front Shared Inbox — Lets an agent work a Front shared inbox: list and search conversations, read messages and internal comments, look up contacts, and reply, c…
- Gorgias Helpdesk Tickets & Customers — For e-commerce support teams on Gorgias: work the ticket queue from a saved view, read the full conversation, reply on the ticket's own cha…
- Gorgias Reporting & Satisfaction Surveys — How fast did the team answer last week, and what did shoppers rate us? Run Gorgias reporting queries for first response time, resolution ti…
- Gorgias Views, Rules & Ticket Fields — Shape how the Gorgias helpdesk sorts work: build and adjust saved ticket views and see what sits in each one, review and edit the automatio…
- HubSpot Conversations Inbox & Threads — For support and sales reps working out of the HubSpot inbox: find open threads by inbox, contact or ticket, read the full message history, …
- HubSpot Feedback Survey Responses — How did customers rate us this month, and who left a detractor score? Pull NPS, CSAT, CES and custom survey responses from HubSpot, search …
- HubSpot Service Tickets — Find, read, create and update support tickets in HubSpot Service Hub: search tickets by status, owner, priority or any property, read ticke…
- Intercom Conversations & Contacts — Lets an agent triage an Intercom support inbox: search and read conversations, reply as an admin, assign, tag, snooze or close them, and fi…
- Intercom Help Center Articles — For support teams who keep their Intercom Help Center up to date: search and read articles by phrase, browse collections, write new article…
- Intercom Tickets — For support teams that track refunds, bugs and back-office requests as Intercom tickets: search the queue by state or assignee, open a tick…
- Jira Service Management — Lets an agent run a Jira Service Management help desk: find service desks, request types and queues, raise and look up customer requests, r…
- Pylon Support Issues & Replies — When a customer pings your shared Slack channel or support inbox, the request lands in Pylon as an issue. Search issues by state, account o…
- Twilio TaskRouter Queues & Workers — How long is the queue, and who is free to take it? For contact-center leads on Twilio TaskRouter: watch real-time and cumulative queue stat…
- Zendesk Support Tickets — Lets an agent run a Zendesk Support queue: search and list tickets, read the conversation, create tickets, and update status, priority, ass…
- Zendesk Triggers & Automations — Why did that ticket get auto-assigned, and which rule closes pending tickets after 4 days? Audit Zendesk triggers, automations and trigger …
- Zendesk Users & Organizations — For support teams that keep their Zendesk customer directory tidy: find end users by email or external id, upsert them with create_or_updat…
- Zoom Contact Center Engagements & Queues — For Zoom Contact Center supervisors: see which voice, chat and SMS engagements are open right now, replay an engagement's event timeline, s…